ellipsis.org » resume   Jen Ahearn | Cambridge, MA | jen at ellipsis dot org   Lycos, Inc. Waltham, MA » Product Manager, Web Publishing. February 2006 - present.   Direct and manage the daily operations of Tripod.com and Angelfire.com, the second and third largest on-line community sites. Write functional specs for new site building tools and product enhancements. Manage a cross-functional team of Engineering, Design, and Marketing to ensure that products are functional, usable, and competitive. Monitor site traffic and implement changes to improve traffic, unique visitors, and other business metrics. Lead Usability testing and Focus Groups to further improve product performance. » Producer, MatchMaker.com, Tripod.com, Angelfire.com. June 2004 - February 2006.   Created and implemented website copy, graphics, and html and JavaScript code on various Lycos Network properties. Worked closely with Product Management and Marketing to improve product and page performance. Wrote and assisted in the design and segmentation of marketing mails to improve registration and subscription conversions. Assisted with spec writing and the integration of various business partners throughout the Lycos Network. » Product Support Specialist, MatchMaker.com. September 2003 - June-2004.   Responded to customers' email inquiries and requests. Directed development and design of new support tools. Managed information flow to support team for important site changes and releases. SwapIt.com. Maynard, MA » Producer. April 2000 - April 2001.   Produced and oversaw the production of all graphics and related material. Worked with marketing to ensure brand consistency. Integrated online and offline creative materials. Led the integration of graphics and design on projects involving engineering, contributing to mock-up creation and the communication of functional specs through design. MotherNature.com. Concord, MA » Web Developer. December 1999 - April 2000.   Designed and created HTML and ASP pages for MotherNature.com's website. Created original graphics to promote new products and features. Maintained existing HTML and ASP pages. Conducted usability tests to gauge the effectiveness of new and existing designs. Harvard University. Cambridge, MA » User Services Specialist, Harvard Arts and Sciences Computer Services. June 1998 - December 1999.   Managed 19,000 unix time-sharing and dial-up computer accounts. Assisted in the development and maintenance of internal and external support and documentation web pages. Organized and ran user support clinics, providing tutorials on common desktop applications and support for dialup networking. » Bowdoin College   AB, May 1998. Major in English, Minor in French, with additional coursework in studio art. Dean's list. » Mass College of Art   Graduate-level coursework in Graphic Design and Information Design. September 2001 - May 2002. Expert at HTML, CSS, Adobe Photoshop and Illustrator, and graphics optimization for the web. Proficient with Macromedia Flash, PHP, Quark Xpress and JavaScript. Professional experience working on DEC/Compaq Tru64 Unix, Red Hat Linux, MacOS 7.5 and up, and Windows NT/2K. Familiar with MYSQL, Adobe PageMaker, Premiere and InDesign, Perforce, and Visual Source Safe. ----------------------------------------------------------------------------------------- ellipsis.org: resume | portfolio | collage